There have been many significant changes in operations management during the past few years, involving such aspects as quality, reduction in inventory and costs, improving delivery and lead times. We are going to discuss these changes, the consequences and expectations for Operations Management today. Business' environment is changing. We are going to study these changes but before we need to remind what operation management is. We can define operation management in different ways but the main definition was said by Davis Aquilano: "Operations management is the process which transforms inputs such as raw materials and labor into outputs in the form of finished goods and services" Before we were talking about "production" or "manufacturing" but nowadays, we call it "Operations Management". The aim of an operation manager is to deal with techniques and methods to manage a company effectively and efficiently and not the manufacture of physical goods.
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